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FOR IMMEDIATE RELEASE
Markham, Ontario, Canada, January 12, 2007 – Interchange Solutions Inc. ("Interchange") and Genius Inside launch the first 100% web-based Service Relationship Management (SRM) and Professional Service Automation (PSA) Solution for Lotus Domino on the market!
Interchange Solutions and Genius Inside recently partnered to integrate their two award-winning solutions, Salesplace CRM and Genius Project4Domino, leaders in Sales Force Automation for Lotus Notes and Project & Contact Management, to bring a solution essential for reinforcing business efficiency.
Genius Project4Domino is a virtual workplace that provides an ideal environment for all internal and external resources that work on and manage projects and processes. All the tools needed for effective and efficient project management are available in Genius Project4Domino: visual planning, document management, email integration and collaboration, risk management, reporting, resources management, project and cost tracking, timesheet and much more. From anywhere and at anytime in the world, your team will have access to the most important project information.
Salesplace CRM is the leading Customer Relationship Management solution for Lotus Notes and BlackBerry that offers a comprehensive approach to customer sales and service. Sales Force Automation (SFA) allows you to take charge of all the steps of the commercial process, from identifying and qualifying a potential client, to closing the sale. Salesplace’s strategy promotes client loyalty, through effective communication and quality service.
The Business Need
Whether named PSA (Professional Services Automation), SPO (Service Process Optimization), or SRM (Services Relationship Management) the ultimate goal is the same: to maximize the performance of projects or services-oriented workers and companies. Technology solutions in this category automate and integrate core business processes to increase productivity and profitability.
To achieve this goal before today, SMB organizations had only two options:
Integrate multi-vendor solutions, and internally develop and maintain integration points between these different pieces of software
Purchase a product suite form one vendor and compromise on the level of functionality and the product’s ability to support their business processes
With today’s announcement, Salesplace CRM and Genius Project4Domino bring to the Domino marketplace an integrated IT infrastructure which leverages two best of breed products in a unique bundled solution to support business processes while reducing cost - without any compromise in functionality or quality.
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